FTA receivers come pre-programmed with the manufacturer's FTA software that enables you to receive all of the free to air channels offered by free to air satellites. We provide customer support for the pre-programmed manufacturer's software only. Downloading anything other than the manufacturers FTA program could be illegal and will definitely void your warranty. We do not provide support for program downloads that may enable you to receive Pay Per View channels. Receiving PPV channels without paying for them is illegal and we will not assist you in acquiring the means to receive them. Any attempts to program the unit to view satellites 119, 110, Direct TV, Dish Network or Bellvue will void your warranty and no exhcange or repair will be offered.

If your unit has a genuine defect then your unit's 1-2 year warranty can be enforced by returning it to its respective manufacturer for repair/exchange. Your unit's respective manufacturer address can be attained from us via email or phone.

If you are returning your unit to us for a refund, all returns are subject to diagnostics test by our engineering department. We are able to detect unauthorized/illegal 3rd party software on units used to view satellites 119, 110, Direct TV, Dish Network or Bellvue even if they have been factory reset. If this is the case, then your warranty will have been voided. You will need to mail a prepaid shipping label to us for delivery of the unit back to you.

If you have not downloaded any unauthorized/illegal 3rd party software onto your unit and are generally dissatisfied with its performance then you may contact us for an RMA # for a refund. All returns for refund are subject to a 30% restocking fee. Initial shipping cost to ship the unit are non refundable. Customers are responsible for shipping fees to return the unit to us. Customers may qualify for a refund for up to 30 days after the date of purchase only. All return inquires after that time period expires must be referred to the manufacturer as they offer a 2 year warranty for replacment/repair.

Our return address:

XYZ Enterprises
1100 NORTH MAGNOLIA AVE
SUITE J
EL CAJON, CA 92020

YOU MUST GET AN RMA# BEFORE RETURNING ANY AND ALL MERCHANDISE

We do not provide or condone the use of third party software. Using third party software may be illegal and void product warranty. Do not email or call asking about DishNetwork, DirecTV, etc. Our satellite receivers are designed and intended for 100% legal use only